Patio Heaven warrants its frames from original purchaser as specified above against defects in workmanship and material. Original receipt is required for any claims. Proper maintenance, including routine cleaning, replacement of worn parts, lubrication of mechanical parts, and removal of products from high winds or severe climates is the sole responsibility of the owner/user and is required in order to keep this warranty in effect.

When returning a part or item, the customer must arrange and pay for the return to and shipping from our warehouse upon issuance of Return Merchandise Authorization or RMA by Patio Heaven. Freight is not covered by any warranty policy; therefore all customers are responsible for all shipping expenses arising from returns/exchanges. The maximum liability is the purchase price of the failed item in the form of a credit to replace or purchase new product(s).

Unless the product is defective or the return is a direct result of a Patio Heaven error, a 25% restocking fee of the purchase price will be assessed only on approved RA’s on frames. No returns will be accepted without authorization. Any items that are customized are final and non-returnable. All approved returns or allowances will be credited on a prorated basis at our option.

This warranty supersedes and replaces all implied warranties of merchantability and use for a particular purpose. No representative, employee, or agent of Patio Heaven or any other person is authorized to assume for Patio Heaven any additional liability or responsibility in connection with Patio Heaven’s merchandise except as described above. In no event shall Patio Heaven be liable for indirect, consequential or incidental damages of any kind.

Cushion fabric warranty covers fabric only through manufacturer according to its terms and limited liability. Re-sewing charge of replaced fabric is the sole responsibility of the purchaser.